Refund policy

At Apna Gift House, every product is made specially for you based on the photo, text, or design you provide. Because of this personalization, we do not accept returns or exchanges once an order has been placed and printing/production has started, except in the following cases:

• The product arrives damaged or defective
• The product received does not match what you ordered (wrong item, wrong design)

If either applies, please contact us within 48 hours of delivery at apnagifthouse@gmail.com or 6396140529 with photos of the issue. We will offer a free replacement or full refund once verified.

Refunds, when approved, are processed to the original payment method within 5–7 business days.

For Cash on Delivery orders, if you wish to cancel, please contact us before the order ships — once dispatched, personalized items cannot be cancelled.